If you're reading this, you probably just found a notice from Premium Parking Revenue Services (PRRS) on your windshield or in your mailbox. It's probably for $87 to $102. It looks official. It uses urgent language. And you're wondering if you actually have to pay it.
You're not alone. PRRS has generated more consumer complaints than almost any other private parking company in America. Here's everything you need to know.
Who Is PRRS?
Premium Parking Revenue Services (PRRS) is a private parking management company based in Denver, Colorado. They operate in 45+ cities across 400+ locations, primarily using License Plate Recognition (LPR) cameras and QR code payment systems.
PRRS is not a government agency. They are not affiliated with any city, county, state, or federal government body. Their parking notices are civil demand letters — not citations issued by law enforcement. This is a critical distinction that affects your rights and obligations.
PRRS at a Glance
The Complaint Record
PRRS has one of the worst consumer complaint records in the private parking industry:
- 2,000+ BBB complaints — for comparison, most local parking companies have fewer than 50
- BBB rating of F — the lowest possible grade, indicating a pattern of unresolved consumer issues
- Colorado AG settlement (August 2023) — PRRS agreed to pay $75,000, with $31,000 refunded directly to 442 customers, for deceptive parking enforcement practices
The Colorado Attorney General specifically cited systemic issues with PRRS's automated enforcement technology as the basis for the action. This is significant because it means a state government officially found problems with how PRRS operates.
The Most Common PRRS Issues
Based on BBB complaints, online reviews, and the AG settlement, these are the most frequently reported problems:
Payment System Failures
The most common complaint. Consumers pay via QR code or the PRRS app, receive a confirmation, and then get a notice claiming they didn't pay. The payment system fails to register the transaction, but PRRS issues the notice based on LPR data showing no payment on file. If you paid and have a receipt or confirmation email, this is your strongest defense.
Ticketing Cars That Already Paid
Related to payment failures, but specifically: consumers who successfully paid and can prove it are still receiving notices. This suggests a systemic disconnect between PRRS's payment processing and their LPR enforcement system.
Automated Dispute Denials
Consumers report that disputes submitted through PRRS's online portal are denied automatically without meaningful human review. Many people who submitted clear proof of payment received form-letter denials. This was a factor in the Colorado AG action.
Notices Sent to Wrong Vehicles
LPR cameras can misread license plates, especially in poor lighting or weather conditions. Consumers report receiving notices for locations they never visited. If you weren't at the location, demand that PRRS provide the LPR photo showing your specific vehicle.
Step-by-Step: How to Dispute a PRRS Ticket
Don't panic and don't pay immediately
A PRRS notice is a civil demand from a private company. It cannot affect your license, driving record, or result in a warrant. You have time to respond properly. Do not call the number on the notice while upset — document first, then respond in writing.
Gather your evidence
Collect: your payment receipt or confirmation email (check your email for "Premium Parking" around the date of the alleged violation), photos of the parking location and any signage, screenshots of the PRRS app showing your payment history, and the notice itself. If you didn't take photos at the time, consider returning to photograph the signage and conditions.
File a written dispute with PRRS
Send a formal dispute letter via certified mail with return receipt to: Premium Parking Revenue Services, Attn: Dispute Resolution, 1515 Arapahoe St, Tower 1 Suite 700, Denver, CO 80202. In your letter, state your notice number, explain why you're disputing, and attach copies of your evidence. Reference the Colorado AG settlement as evidence of the company's documented enforcement issues. You can also submit online at premiumparking.com/dispute, but always send the certified letter as well.
Reference the CO AG settlement
In your dispute letter, include a line such as: "I note that PRRS settled with the Colorado Attorney General in August 2023 for $75,000 for deceptive parking enforcement practices, including issues identical to mine." This signals that you are an informed consumer and that the company's practices have been officially scrutinized.
If PRRS sends it to collections
If you receive a letter from a collections agency, send a debt validation demand within 30 days under the FDCPA (15 U.S.C. § 1692g). The collector must prove the debt is valid and stop collection until they do. Send this via certified mail and keep a copy. Many PRRS debts cannot withstand validation scrutiny, especially if the original notice was based on a payment system failure.
File AG and CFPB complaints if needed
If PRRS ignores your dispute or the collector fails to validate, file complaints with your state Attorney General and the CFPB at consumerfinance.gov/complaint. These complaints are public record and companies are required to respond. Given PRRS's existing complaint history, additional complaints add to the regulatory pressure.
Should You Actually Pay?
Be honest with yourself about your situation:
Dispute if: You paid and have proof, the system malfunctioned, signage was unclear, or you weren't there. With PRRS's documented history of errors and the AG settlement, you have strong ground to stand on.
Consider paying if: You knowingly parked without paying in a clearly signed lot, you don't have evidence to support a dispute, and you want to avoid any potential collections hassle. But even then, the amount may be negotiable.
For a detailed analysis of your specific situation, use our free ticket checker below.
Want the full profile?
See our complete PRRS company profile for BBB data, AG actions, known issues, and your full rights.